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How to book ....
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How do I book?
The Booking Team are on duty from 8.30am – 5.30pm on weekdays, and from 9.00am – 4pm on Saturdays, and from 10am – 4pm on Sundays and Bank Holidays. The Booking Office is closed on Easter Sunday, from Christmas Eve to Boxing Day and on New Years Day. Outside Office hours, leave your details on our answering machine and we will call you back at your convenience during office hours. Don't forget you can CHECK AVAILABILITY and make an ONLINE RESERVATION REQUEST 24 hours a day, 7 days a week. You can also CLICK HERE TO DOWNLOAD A BOOKING FORM  ...how much deposit is required? The deposit is 25% of your basic brochure holiday price (Box “A” on your booking Form), or full payment if your holiday is within six weeks of booking. With the deposit we will also require your cancellation scheme premium of £33 per week or, £21 per short break. ...when do I pay the final balance on my holiday? Please pay the balance of your invoice six weeks before your holiday starts. You can either pay by cheque or credit/debit card. Make cheques payable to “Anglo Welsh Waterway Holidays”. ...when do I pay the Damage Waiver? We will show the Damage Waiver on your Invoice, which will be due for payment with your final balance. Please note that the Damage Waiver is non refundable. ...Conditions of Hire (click here details of Damage Waiver & Cancellation Protection Scheme) Please read these conditions carefully, when you book a holiday with us you are entering into a contract, which binds us in various ways. You are strongly advised to ensure you have adequate personal travel insurance, which should also cover any of your potential liabilities in this agreement. 1. Definitions.“the Company” means Anglo Welsh Ltd trading as Anglo Welsh Waterway Holidays. “The Hirer” means the person or persons named on the booking confirmation. Where there is more than one Hirer, they shall be individually responsible and liable under this agreement. 2. Booking Agreement. A booking is a legally binding contract. Submission of a booking form is an offer by the Hirer and an agreement to the company's Terms and Conditions. The booking agreement is offered only if and when the company issues a written boat hire confirmation. The entire contract between the company and the hirer is contained in these conditions, the booking form and the boat handover certificate. No representations, terms, warranty or condition expressed or implied shall be deemed to be or have been made or agreed or imported by reference to any other by writing, advertisement or conversation. No agent, or representative of the company has any right to alter or vary or waive any of these conditions. Nor is any such person authorised to undertake any liability whatsoever on behalf of the company. Where more than one boat is booked on the same booking form each boat shall be deemed to be the subject of a separate contract. 3. Group Bookings, Age Limits and Unsuitable Hirers. The Hirer must be aged 21 years or older. The Hirer warrants that whenever the boat is driven by a person aged under 21, that they will at all times be under the close supervision of a competent person aged 21 years or older. The Hirer must provide on the booking form all details of all persons in their party. On arrival at the base, the boat handover certificate must be completed in full. The company reserves the right to cancel any booking made in contravention of either of the above conditions, on or before the start date and any monies paid to the company shall be forfeit, and any balance payment will remain due unless the company is able to re-let. If the company is able to re-let, the Hirer will remain liable for 15% of the price to cover administration expenses. The company may, at its discretion, cancel any booking and refuse to handover the boats to any person or group who in the company’s opinion is not suitable to take charge on the grounds of infirmity, ill health, disability, or who have failed to demonstrate a reasonable standard of competence following appropriate instruction in boat handling. In this event, the company will refund all monies paid for the boat hire and the contract shall be discharged without any further liability on either party. The company may, at its discretion, cancel any booking and refuse to handover the boat to any person or group who in the company’s opinion is not suitable to take charge on the grounds of suspected influence of alcohol or drugs. In this event, the company will not refund any monies paid for the boat hire and the contract shall be discharged without any further liability on either party. The company may repossess the boat at any time if in the opinion of the company, the Hirer is unsuitable for the above reasons, or, if the Hirer is not behaving responsibly, or if the boat or any persons are at risk. In this event, the Hirer shall remain liable to pay the full hire price and no refund will be given. Additional Deposits of up to £100 per person may be required at the discretion of Anglo Welsh Ltd. for certain parties. The deposit will be returned to you when you have finished your holiday, providing the boat and its equipment is returned on time, undamaged, clean and tidy, with no third party claim. 4. Cancellations & Changes. The agreement including the payment terms is a legally binding contract and may not be cancelled or amended except as provided in the conditions. Should the Hirer wish to cancel or amend the booking, they must advise the company immediately by telephone and at the same time send written confirmation by Recorded Delivery post. The company reserves the right to levy an administration charge of £35 for any alteration to a booking made by the Hirer after it has issued a booking confirmation. In the event of a cancellation, the deposit will be forfeited and the Hirer will pay the balance on the due date. The company may, at its discretion, waive the balance fee if the company successfully re-lets the boat for the whole of the hire period. It is therefore strongly recommended that the Hirers protect themselves against cancellation liability by taking out cancellation protection. 5. Hire Period, Collection and Return of the Boat. The hire period is as shown on the booking confirmation sheet. The company will make every effort to make the boat ready for the Hirer between 3.00pm and 4.00pm on the start date. The Hirer must notify the company of any likely delay in the Hirer’s arrival as soon as possible by telephone. Before departure, the company will give the Hirer such instructions and trials as the company sees fit, and requires the Hirer to check and sign for contents, inventory and Boat Acceptance. In the event that the boat is unavailable because of circumstances beyond the company’s control, the company may substitute a boat of similar accommodation, but if no such boat is available, the company shall refund any payments made but shall not otherwise be liable and the contract shall be discharged. The boat shall be returned to the company’s hire base no later than 9am on the morning of the end date. The boat shall be vacated and left in a clean and tidy condition by 9.30 am on the morning of the end date. The boat may not be returned to the base early except by prior arrangement in writing with Anglo Welsh’s Head Office. Hirers are responsible for ensuring their cruising schedule allows them ample time to return to the base by the stated time. Breach of this condition will incur a minimum additional charge of £35 per hour or part thereof. In addition, the Hirer will be liable for any extra costs incurred by the company as a result of the boat not being ready for the next Hirer. Where the company has to recover a boat and return it to the base, the Hirer shall be liable for all costs incurred. 6. Prices and Payment. All prices stated are inclusive of V.A.T. and are subject to any changes in V.A.T. rate prior to the final payment being made. 7. Insurance. The boats, their equipment and inventory are insured by the company against public liability risks. The company’s insurance does not cover personal accidents or loss or damage to personal effects. Hirers and their crews are strongly advised to take out their own personal insurance cover. The Hirer shall pay a compulsory £45.00 accidental damage waiver for each booking. Accidental damage waiver does not cover damage arising from speeding, contact with a lock sill causing damage to the rudder, skeg or stern gear, TV aerials, chimneys, malicious or intentional damage to the boat, or to other boats and or property, loss or damage of boat inventory and equipment. The late return of a boat or return of the boat in an unclean condition is not covered by the Accidental damage waiver. The Hirer will indemnify the company against all costs, damage, expenses, liability and claims howsoever arising from the negligence, neglect or default of the Hirer to the extent that they are not covered by the company’s policy. 8. Obeying the Rules of the Waterways. The Hirer agrees to comply with the following rules at all times for the Health & safety of the persons on the boat and other persons and the boat and its property: - The boat may not tow nor may it be allowed to be towed by another craft, except under professional assistance in the event of an emergency. Not to cruise between sunset and sunrise. The boat is only equipped to cruise during daylight hours. To observe all speed limits. Not to race or to cruise at a speed which causes a wash, or disturbs or inconveniences other waterway users. Not to take nor allow to be carried on the boat, any dinghies, canoes, inflatables, portable heaters, barbecues of any kind, bicycles, vehicles, lighting equipment, TV sets, any electrical appliances (save razors), inflammable liquids or substances, gas cylinders, car batteries, firearms or any other items which might cause dangers or hazards. Not to use the boat for business purposes. Not to allow on the boat at any time more persons than the maximum number of berths. Not to have or to carry live fishing bait on the boat. At all times to observe all byelaws, navigational limits, or instructions and advice of British waterways or any other navigational authorities, the company and their respective officers and employees. The company reserves the right at its discretion, without liability, to restrict cruising areas or routes in light of prevailing conditions. 9. Accidents. The Hirer is in charge of the boat and is responsible for its safe navigation and return. In the event of an accident the hirer must: - Get full details of all other persons involved as well as relevant boat names and registrations. The Hirer must inform the company immediately with full details. UNDER NO CIRCUMSTANCES ADMIT OR ALLOW ANOTHER PERSON ABOARD THE BOAT TO ADMIT ANY LIABILITY TO ANY OTHER PERSON. Not have repairs carried out without the company’s express permission. At all times obtain and follow the company’s instructions. In the event that the company’s insurance cover is prejudiced or invalidated by any failure on the part of the Hirer to comply with the provisions of this condition, the Hirer shall indemnify the company in respect of liability claims, loss, damage or expenses incurred. The Hirer shall be responsible for getting the boat off mud banks or other grounding and for removal of weeds, rope and other matter from propellers. The Hirer is responsible for and shall indemnify the company against any claim or charge made by any Navigation authority for damage to waterway property or loss of water. 10. Repairs and Breakdowns. The Hirer shall notify the company in the event of breakdown, damage, theft or loss and shall provide full details and shall comply with all company instructions. The Hirer must not allow any repairs, adjustment or service without the company’s prior approval. The Hirer shall have no claim on the company as a result of breakdown or the failures of the boat and its equipment, or for any delays caused by repairs to the boat. 11. Car parking & Hirer’s Personal Property. Free parking is provided for customers by arrangement, although at certain times of the year spaces are limited. The Hirer agrees to comply with the Company’s instructions on car parking. THE COMPANY ACCEPTS NO LIABILITY FOR LOSS OR DAMAGE TO VEHICLES OR THE CONTENTS THEREIN. The Hirer is particularly advised not to leave valuables or ready portable items in cars. The Hirer is strongly recommended to take out Personal Holiday Insurance. 12. Pets. You are normally allowed to bring your cat or dog with you, but you must tell us the time of making your booking. YOU MUST BRING YOUR PET BLANKET OR BASKET WITH YOU AS PETS ARE ONLY ALLOWED ON THE CLEAR UNDERSTANDING THAT UNDER NO CIRCUMSTANCES MAY THEY LIE ON THE BEDDING OR CHAIRS. Your pet must not be left unattended on the boat. Pets are not covered under the company’s insurance policy and the Hirer is liable for any costs incurred by extra cleaning and any delays incurred as a cause. Registered Assistance Dogs will be accepted free of charge although all conditions apply. 13. Complaints. The Hirer will check the boat and its equipment fully, immediately after taking possession of the boat. Any shortcomings must be brought to the company’s attention BEFORE the boat leaves the base. The Hirer shall sign a Boat Acceptance form before departure and thereafter the Hirer is completely responsible for the boat, its equipment and its operation until it is handed back to the company at the end of the hire. Any shortcomings subsequently discovered shall immediately be notified to the company by telephone in order to give the company the opportunity to take necessary remedial action. The company shall not be liable in respect of any matter not so notified immediately. 14. Exemption. The company shall not be liable for any matters arising from any cause beyond the company’s reasonable control, or not due to the company’s negligence or wilful default including (without limitation) death or personal injury of Hirers their crew and passengers, loss or damage to property, non-fulfi lment or interruption of the booking or breakdown delays, mechanical problems, defects, damage, restrictions or obstructions, repairs or damage to waterways, non availability of routes, navigational works, storms, floods, droughts, ice, or in respect of any consequential loss, damage, injury, expense or claim. 15. Brochure & Website. The brochure and website is intended as a general guide and the company will not be liable in the event of any differences in the boat supplied and reserves the right to make modifications. IF THE HIRER’S PARTY INCLUDES ANY INFIRM PERSONS, THE HIRER MUST MAKE RELEVANT ENQUIRIES AT TIME OF BOOKING. 16. Fuel Surcharge. In the event of an increase in the cost of fuel, Anglo Welsh Limited reserves the right to levy a surcharge on each holiday effected by the increase. The surcharge will not include any element of profit or administration. Damage Waiver (compulsory) The Damage Waiver Fee is £45.00. It is non-refundable and avoids the requirement for a damage deposit payment. There are certain exclusions: - • Return of the boat late • Return of the boat in an unclean condition • Damage arising from negligence, malicious or intentional damage to the boat, its inventory, third party property, the canal and its structures. • Damage to the rudder, skeg or transmission due to contact with a lock sill • Excessive speeding in the boat – the limit is 4m.p.h. In the event of the above, the Hirer will be liable for all additional costs incurred above and beyond the Damage Waiver payment. Cancellation Protection Scheme A contract exists once a deposit has been paid and a booking has been confirmed, and you are liable for the whole cost of the holiday even if you are unable to take your holiday. Anglo Welsh Ltd. has created a Cancellation Protection Scheme (CPS) to offer you protection against this liability in certain circumstances. The CPS is calculated at £21 per short break holiday, and £33 per one week holiday, and multiples thereof. Where any of the qualifying circumstances are met, all hire monies will be repaid in full less the CPS contribution fee and the Hirer will be absolved from any balancing hire payment. The decision of Anglo Welsh Ltd. is final. CPS only covers complete cancellation prior to the start of the holiday. It does not give a pro-rata refund if one or more persons are unable to take the holiday. Cover is only provided for those persons named on the booking form. Any claim must be supported by documentary evidence. Any claim must be made at the earliest opportunity by telephone and backed up in written form via Recorded Delivery Mail. Qualifying circumstances include: - Death, injury, illness, pregnancy complications or confinement immediately prior to holiday commencement (certified in all cases by a qualified registered Medical Practitioner in writing) The above circumstances would also apply to a near relative (husband, wife, father, mother, parent-in-law, sister, brother, child) or a close business associate. Jury Witness service in a court of law. Fire, storm, flood, subsidence or malicious damage making the Hirer’s home uninhabitable Police requiring the Hirer’s presence following burglary at home or place of business. Cancelled leave orders in respect of U. K. Police and Military Personnel. |
Booking Line - 0117 304 1122