Covid 19 update
The health and safety of our guests and team is our number one priority.
We understand that the situation is unsettling and we would like to reassure you that we are closely monitoring the developing situation and following Government advice.
We would advise you to check the GOV.UK website for the most up-to-date information:
https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public
And for the latest updates from Canal & River Trust follow this link:
https://canalrivertrust.org.uk/enjoy-the-waterways/safety-on-our-waterways/coronavirus
UPDATE 17/06/2021
We are open for holiday bookings between now and the end of October 2022.
Following the Government announcement confirming the extension of Step 3 of the current restrictions, domestic overnight stays are permitted provided that the party size is no greater than six people (from up to six households) or is no more than two households (of any size), for holidays up to and including 19th July 2021.
If you book and continue with your break/day boat booking we will assume that you and your party are compliant with the law.
UPDATE 23/02/2021
Following the Government’s announcement on 22 February, we regret to say that all holidays prior to 12 April 2021 are cancelled. We will contact everyone affected, offering to either move or refund your holiday.
We are now accepting bookings from Monday 12 April onwards, in line with current Government advice.
Current government guidelines direct single households only from 12 April.
From 17 May, two households while ‘The rule of six’ could still apply.
And from 21 June all restrictions will hopefully be relaxed.
Please note, all these dates are subject to change in line with government guidance.
UPDATE 13/01/2021
Our Booking Office remains open to take bookings for the 2021 season!
Coronavirus Book with Confidence 2021
A self-drive narrowboat holiday is the perfect getaway during these unusual times. Your boat provides a self-contained floating holiday home, allowing you to spend quality times with your friends and family whilst discovering Britain’s beautiful Inland Waterways.
That is why we are offering a free Coronavirus Book with Confidence, which automatically applies to all 2021 holidays.
If your holiday can’t go ahead due to COVID-19 / Government restrictions, we’ll be in touch to offer you the following options;
1. Transfer to another date in 2021 or 2022 (If the price of your new holiday is more than 10% higher than the original one you will need to pay the difference at the time of booking)
2. If you do not know your dates, we can issue a full credit note to use in 2021 or 2022
3. Cancel your booking and receive a full refund (If Government advice prohibits you from taking your holiday).
If you are travelling from overseas / areas outside of the UK:
If travel restrictions are put in place by your Government or the UK Government (such as quarantine periods etc.) and you are unable to travel either from your country or you are unable to enter the UK, then we will offer you the opportunity to transfer your booking to a different date in 2021 or 2022 with no amendment charge, or we will arrange a full refund.
Terms and Conditions
1. The Coronavirus Book with Confidence 2021 applies to the SARS-CoV-2 / Covid19 strain of Coronavirus.
2. We strongly recommend that you take out Anglo Welsh Cancellation Protection Scheme or another travel insurance for all other risks.
3. All other terms and conditions are unchanged.
4. If the price of your new holiday is more than 10% higher than the original one you will need to pay the difference at the time of booking.
5. The Coronavirus Book with Confidence 2021 applies to holidays due take place from January 1st 2021 to December 31st 2021.
6. Refunds can take up to 28 days to process
UPDATE 13/10/2020
New 3 Tier Restrictions
Local Coronavirus restrictions MAY affect your holiday plans during October. We are working as swiftly as possible to keep our teams and our guests up to date.
We would recommend that all guests taking a holiday with us in October & November also keep themselves up to date with the latest regulations and travel restrictions, please see relevant Government website links below.
The new 3 Tier Levels
Medium – the rule of 6 applies, you can still take a holiday with members from other households. Bars and restaurants will be open until 10pm, we recommend booking in advance is you wish to eat out.
High – you cannot holiday with people outside of your household, unless it is with people from your support bubble.
Very High – you should not go on holiday if the area in which you live is placed on Very High restrictions. Please contact us to re-arrange your holiday or process a refund. Likewise, you cannot cruise into an area with Very High level restrictions.
The areas currently with Very High restrictions are in the Liverpool City Region:
Liverpool
Knowsley
Wirral
St Helens
Sefton
Halton
Lancashire is planned to go to Tier 3 restrictions from Saturday 17th October.
Holidaying in areas with restrictions
If you travel into a restricted area you should only do this with people you live with / within your support bubble.
Holidays from Bunbury (Cheshire)
If you have booked a holiday from Bunbury you will not be able to cruise if you have more than one household within your party on one boat, excluding those in your support bubble. The following areas are on High alert:
Cheshire
• Cheshire West and Chester
• Cheshire East
• Warrington
Greater Manchester
• Manchester
• Bolton
• Bury
• Stockport
• Tameside
• Trafford
• Wigan
• Salford
• Rochdale
• Oldham
Derbyshire
• High Peak – the wards of:
Tintwistle
Padfield
Dinting
St John’s
Old Glossop
Whitfield
Simmondley
Gamesley
Howard Town
Hadfield South
Hadfield North
• Chesterfield
• Erewash
• North East Derbyshire
South Yorkshire
• Barnsley
• Rotherham
• Doncaster
• Sheffield
Holidays from Whixall Marina (Shropshire)
This means that if you have booked a holiday to depart from our Whixall Marina, you will not be able to cruise into the following areas IF you have more than one household within your party on one boat, excluding those within your support bubble.
Cheshire
• Cheshire West and Chester
• Cheshire East
• Warrington
Greater Manchester
• Manchester
• Bolton
• Bury
• Stockport
• Tameside
• Trafford
• Wigan
• Salford
• Rochdale
• Oldham
Derbyshire
• High Peak – the wards of:
Tintwistle
Padfield
Dinting
St John’s
Old Glossop
Whitfield
Simmondley
Gamesley
Howard Town
Hadfield South
Hadfield North
• Chesterfield
• Erewash
• North East Derbyshire
South Yorkshire
• Barnsley
• Rotherham
• Doncaster
• Sheffield
Holidays from Great Haywood (Staffordshire)
If you have booked a holiday from Great Haywood, you will not be able to cruise into the following areas IF you have more than one household within your party on one boat, excluding those within your support bubble.
Derbyshire
• High Peak – the wards of:
Tintwistle
Padfield
Dinting
St John’s
Old Glossop
Whitfield
Simmondley
Gamesley
Howard Town
Hadfield South
Hadfield North
• Chesterfield
• Erewash
• North East Derbyshire
Cheshire
• Cheshire West and Chester
• Cheshire East
• Warrington
West Midlands
• Birmingham
• Sandwell
• Solihull
• Wolverhampton
• Walsall
Holidays from Tardebigge (Bromsgrove), Wootton Wawen (Henley-In-Arden) & Stockton (Stockton)
If you have booked a holiday from Tardebigge, Wootton Wawen or Stockton, you will not be able to cruise into the following areas IF you have more than one household within your party on one boat, excluding those within your support bubble.
West Midlands
• Birmingham
• Sandwell
• Solihull
• Wolverhampton
• Walsall
Derbyshire
• High Peak – the wards of:
Tintwistle
Padfield
Dinting
St John’s
Old Glossop
Whitfield
Simmondley
Gamesley
Howard Town
Hadfield South
Hadfield North
• Chesterfield
• Erewash
• North East Derbyshire
Leicestershire
• Leicester
• Oadby and Wigston
Nottinghamshire
• Ashfield
• Bassetlaw
• Broxtowe
• Gedling
• Mansfield
• Newark & Sherwood
• Nottingham City
• Rushcliffe
Holidays from Oxford
If you have booked a holiday from Oxford, you will not be able to cruise into the following areas IF you have more than one household within your party on one boat, excluding those within your support bubble.
London
• all 32 boroughs plus the City of London
Find out more about the latest areas with restrictions here:
https://www.gov.uk/guidance/local-covid-alert-levels-what-you-need-to-know
https://www.gov.uk/guidance/full-list-of-local-covid-alert-levels-by-area
https://www.gov.uk/coronavirus
THE NEW RULE OF 6 – COVID-19 UPDATE
Following the new Government guidance on the ‘rule of 6’ which came into force on September 14 we have new restrictions on parties of 7 or more booked for September and October 2020.
We regretfully have to inform you that we will not be able to accept more than 6 people on any holiday or day boat booking to our bases in England unless all guests are members of the same household or within a support bubble.
For holidays to Wales, the ‘rule of 6’ applies, however children under the age of 12 are not included in this new restriction.
If you have more than 6 people on your booking, we will endeavour to contact you by telephone as soon as possible to discuss your options. If you wish to contact us please email on bookings@anglowelsh.co.uk or call us on 0117 3041122.
UPDATE 24/06/2020
Staycations in England have been given permission to resume on July 4 and you can stay in the same holiday home as people from one other household.
Our promise to you
We are planning some key changes to the way we operate to help keep everyone safe:
• Extra cleaning: we will use antiviral products to clean our boats thoroughly between each hire, and we will pay extra attention to door handles, taps, crockery, pans, cutlery, keys, guard rails and other metal surfaces. Our cleaning staff will wear masks, gloves and aprons, changed each time they clean a boat. Bed linen and towels will be laundered at high temperatures.
• New social distancing measures: we will be introducing new social distancing measures at our boat yards, including signage and staggered boat collection and return times to reduce the number of people on site at our boat yards at any one time.
• New handover procedures: a new handover video tutorial will be available online to help prepare customers to familiarise themselves with facilities on board. A physical handover of the boats will still take place with a member of staff. It will include instruction on how to steer and operate the boat. Our handover staff will wear masks and gloves.
There’s extra advice about visiting the canal network safely, including advice on social distancing and keeping your distance from moored boats where people may be living aboard, here: https://canalrivertrust.org.uk/enjoy-the-waterways/safety-on-our-waterways/coronavirus
For the latest government guidance on safe travel, go to: https://www.gov.uk/guidance/coronavirus-covid-19-safer-travel-guidance-for-passengers
UPDATE 05/06/2020
Phone line update
Whilst we have been working hard to contact customers about their forthcoming holidays – in order to do this our phone lines were diverted to a voice mail message. We appreciate that it has been frustrating not being able to speak to us and we would like to thank you for your continued patience.
We’re pleased to announce that our Booking Office telephone number: 0117 3041122 will re-open from Monday 8th June 2020. The phone lines will be available Monday – Friday from 9am – 5pm.
The lines will be manned by a small team, so if we are unable to answer your call straight away please leave a message with your name, telephone number and a short message and we will call you back.
UPDATE 13/05/2020
The Government has announced a road map of the next steps to exit lockdown, which has resulted in us deferring holidays up to 30th June 2020.
If you are due to visit us on or before 30th June 2020, we will contact you as soon as possible. We have a small team, working from home, working through bookings and we would like to thank our fantastic customers who have been so patient – it is a mammoth task.
We are working on the assumption that July holidays will be able to go ahead so would ask guests due to travel from July onwards to hold off contacting us at this time. If Government guidelines still prohibit holidays we will be in touch.
If you are currently due to make a final balance payment on holidays commencing from July onwards please continue to do so.
In the meantime please stay safe and follow the Government advice and we look forward to welcoming you aboard as soon as we can.
UPDATE 16/04/2020
With the likely event of further lock down, we have taken the decision to defer all Anglo Welsh holidays due to commence up to 21st May 2020.
Once again, please accept our sincerest apologies that we have needed to take this decision and we thank you all for your continued patience whilst we endeavour to contact all customers affected.
UPDATE 23/03/2020
We are sorry to announce that, in light of social distancing, the UK Government’s advice to complete essential travel only and the most recent advice to remain in your primary residence means we will not be able provide some breaks as previously planned.
The latest government advice is as follows:
“This guidance is for people planning to visit second homes or holiday premises during the coronavirus (COVID-19) pandemic.
Essential travel does not include visits to second homes, camp sites, caravan parks or similar, whether for isolation purposes or holidays. People should remain in their primary residence. Not taking these steps puts additional pressure on communities and services that are already at risk.”
Taking into consideration the UK Government’s latest advice regarding COVID-19 (Coronavirus), we have taken the decision to defer all Anglo Welsh holidays from 27th March until 30th April 2020.
If you are due to visit us between the above dates, we will contact you as soon as possible via email/telephone. (Please ensure you are vigilant in checking Junk / Spam folders).
As always, the safety and health of our team and guests is our top priority and we have taken this difficult decision in support of the UK Government recommendations. We know this will be very disappointing for lots of our guests, and we assure you that this decision has not been taken lightly.
Please accept our sincerest apologies for this.
We will endeavour to contact you as soon as possible. We hope you’ll understand we need to prioritise guests with holidays soonest. It may take us a little bit longer than normal to get in touch with you and we do thank you for your patience during this time.
More Information
If your holiday is not affected by the above time period, please refrain from contacting us regarding your holiday in relation to COVID-19. We do advise you keep an eye on our website.
We understand this is upsetting and disappointing news for our guests, and we do extend our sincerest apologies.
However, the safety and well-being of both our guests and our team remain an important priority for us and this is not a decision we have taken lightly.
Again, please accept our sincerest apologies that we have needed to take this decision.
We will be in touch with you if your holiday is in the affected dates – we will be having to make a large number of calls during this time and we please ask and thank you for your understanding and patience.
