The health and safety of our guests and team is our number one priority.
We understand that the situation is unsettling and we would like to reassure you that we are closely monitoring the developing situation and following Government advice.
We would advise you to check the GOV.UK website for the most up-to-date information:
And for the latest updates from Canal & River Trust follow this link:
The Government has announced a road map of the next steps to exit lockdown, which has resulted in us deferring holidays up to 30th June 2020.
If you are due to visit us on or before 30th June 2020, we will contact you as soon as possible. We have a small team, working from home, working through bookings and we would like to thank our fantastic customers who have been so patient – it is a mammoth task.
We are working on the assumption that July holidays will be able to go ahead so would ask guests due to travel from July onwards to hold off contacting us at this time. If Government guidelines still prohibit holidays we will be in touch.
If you are currently due to make a final balance payment on holidays commencing from July onwards please continue to do so.
In the meantime please stay safe and follow the Government advice and we look forward to welcoming you aboard as soon as we can.
With the likely event of further lock down, we have taken the decision to defer all Anglo Welsh holidays due to commence up to 21st May 2020.
Once again, please accept our sincerest apologies that we have needed to take this decision and we thank you all for your continued patience whilst we endeavour to contact all customers affected.
We are sorry to announce that, in light of social distancing, the UK Government’s advice to complete essential travel only and the most recent advice to remain in your primary residence means we will not be able provide some breaks as previously planned.
The latest government advice is as follows:
"This guidance is for people planning to visit second homes or holiday premises during the coronavirus (COVID-19) pandemic.
Essential travel does not include visits to second homes, camp sites, caravan parks or similar, whether for isolation purposes or holidays. People should remain in their primary residence. Not taking these steps puts additional pressure on communities and services that are already at risk."
Taking into consideration the UK Government’s latest advice regarding COVID-19 (Coronavirus), we have taken the decision to defer all Anglo Welsh holidays from 27th March until 30th April 2020.
If you are due to visit us between the above dates, we will contact you as soon as possible via email/telephone. (Please ensure you are vigilant in checking Junk / Spam folders).
As always, the safety and health of our team and guests is our top priority and we have taken this difficult decision in support of the UK Government recommendations. We know this will be very disappointing for lots of our guests, and we assure you that this decision has not been taken lightly.
Please accept our sincerest apologies for this.
We will endeavour to contact you as soon as possible. We hope you’ll understand we need to prioritise guests with holidays soonest. It may take us a little bit longer than normal to get in touch with you and we do thank you for your patience during this time.
If your holiday is not affected by the above time period, please refrain from contacting us regarding your holiday in relation to COVID-19. We do advise you keep an eye on our website.
We understand this is upsetting and disappointing news for our guests, and we do extend our sincerest apologies.
However, the safety and well-being of both our guests and our team remain an important priority for us and this is not a decision we have taken lightly.
Again, please accept our sincerest apologies that we have needed to take this decision.
We will be in touch with you if your holiday is in the affected dates – we will be having to make a large number of calls during this time and we please ask and thank you for your understanding and patience.