Privacy Policy

Anglo Welsh Waterway Holidays Privacy Policy

This website is owned and operated by Anglo Welsh Waterway Holidays. At
Anglo Welsh we want to make your experience online satisfying and safe.
Because we gather certain types of information about our users, we feel you
should fully understand our policy and the terms and conditions surrounding
the capture and use of that information. This privacy statement discloses
what information we gather and how we use it.

By visiting www.anglowelsh.co.uk you are accepting and consenting to the
practices described in this Privacy Notice.

Collection and Use of Personal Information

We use the information submitted on this site to handle booking requests,
deliver products and services (i.e. brochures, booking confirmations),
communicate with you about bookings, services and promotional offers,
update our records and generally maintain your details.

Brochure Requests, Enquiry Forms, Contact Us and Online Booking

The information you supply on the Brochure Request, Enquiry Forms,
Contact Us and Online Booking pages on this website is primarily used to
enable us to send you a copy of the requested brochure, answer your query
or to process your booking.

In order to process your Brochure Request, enquiry, query or online booking
we will need to record your personal details. This information may be shared
with external companies who carry out work on our behalf.

Your phone number is requested and collected to enable us to contact you to
answer your query, or in the future for research or marketing purposes. This
is not a compulsory field.  Anglo Welsh may use your email address for
marketing purposes if you have checked the box stating that you wish to
receive news and information via email from Anglo Welsh.  This is not a
compulsory field.

You can unsubscribe from our email database by clicking on the remove link
at the base of each email or by sending an email to info@anglowelsh.co.uk

Security

We are committed to ensuring that your information is secure. Anglo Welsh
operates secure data networks protected by industry standard firewall and
password protection systems. Our security and privacy policies are
periodically reviewed and enhanced as necessary and only authorised
individuals have access to the information provided by our customers.

Secured by SagePay

Anglo Welsh use SagePay to handle all of our debit and credit card
transactions on our website.  SagePay has the highest level of card data
security (PCI DSS Level 1 compliant) so our customers can trade with peace
of mind and shoppers are protected against fraud.

Equally, as required by the UK Data Protection Acts of 1984 and 1998, we
follow strict security procedures in the storage and disclosure of information
provided by our customers.

Other Websites

Our website may contain links to enable you to visit other websites of interest
easily. However, once you have used these links to leave our site you should
note that we do not have any control over that other website. Therefore, we
cannot be responsible for the protection and privacy of any information,
which you provide whilst visiting such sites and such sites are not governed
by this Privacy Statement. You should exercise caution and look at the
Privacy Statement applicable to the website in question.

Data Protection Queries

For the purpose of the Data Protection Act 1998, the data controller is Anglo
Welsh Ltd. Should you have any questions or concerns about this policy or
the way we operate it, please contact The Data Protection Manager at the
address below.  If you think we have incorrect information or you would like a
copy of the information we hold about you may request details of personal
information, which we hold about you under the Data Protection Act 1998.
A small fee will be payable.

Contact:

Data Protection Compliance Officer
Anglo Welsh Limited
2, The Hide Market,
West Street,
St. Philips,
Bristol.
BS2 0BH

Information Anglo Welsh gathers and tracks

Usage tracking

Anglo Welsh tracks user traffic patterns throughout our site. However, we do
not correlate this information with data about individual users. We use
tracking information to determine which areas of our sites users like and
don’t like based on traffic to those areas. We do not track what individual
users read, but rather how well each page performs overall. This helps us
continue to build a better service for you.

Cookies

A cookie is a piece of text that asks permission to be placed on your
computer’s hard drive. Once you agree, your browser adds that text in a
small file. A cookie helps analyse web traffic or logs when you visit a
particular site. Cookies allow web applications to respond to you as an
individual. The web application can tailor its operations to your needs, likes
and dislikes by gathering and remembering information about your
preferences.

The cookie itself does not contain personal information, it can’t read data
from your hard disk or read cookie files created by other sites.   You can
refuse cookies by turning them off in your browser. If you’ve set your browser
to warn you before accepting cookies, you will receive the warning message
with each cookie.

IP Tracking

When you visit our website, we store web server logs which show your IP
address, this gives us information such as which pages you looked at,
whether the page request was successful or not and which browser you use
to view the page. The use of this data is purely for statistical purposes.